Compliments and Complaints
The Lethbridge Police Service (LPS) is committed to providing our community with the highest quality police service possible, and we hold ourselves accountable in everything we do. Public feedback is essential to ensuring that we continue to meet or exceed the expectations of our residents.
Compliments and Encouragements
Have you had a positive experience with one of our officers or other staff? Our employees appreciate the encouragement that comes from sharing great stories like that.
Compliments from the public may be shared on a monthly basis within the service and with members of the Lethbridge Police Commission.
Submit a compliment or other note of encouragement to the LPS by:
- Email: General Inquiries
- Phone: 403-327-2210
- Mail to:
Chief of Police
Lethbridge Police Service
135 1 Avenue South
Lethbridge, AB T1J 0A1
Concerns and Complaints
All complaints are treated seriously and members of the public who have a complaint against the police service are encouraged to report it.
If you have a concern about the conduct of a police officer or the services provided by the LPS, attend the police station in-person or call the Staff Sergeant on duty at 403-327-2210 during business hours to discuss the matter. The officer will listen to your concern and see if it can be addressed informally, perhaps by providing you with additional information.
Making a Formal Complaint
If you are not satisfied with efforts to resolve your concern, a formal complaint may be directed to the Police Review Commission (PRC).
The PRC is an independent civilian agency formed by the provincial government on December 1, 2025 to investigate serious incidents, criminal allegations and public complaints involving police in Alberta. Their mandate is to conduct fair, unbiased investigations that hold law enforcement accountable while strengthening public confidence in policing across Alberta.
For more information and to access contact details, visit the Police Review Commission (PRC) website.
Contact
Lethbridge Police Service
135 1 Avenue South
Lethbridge, Alberta T1J 0A1
Non-Emergency Phone: 403-328-4444
General Inquiries Phone: 403-327-2210
Email: General Inquiries
(Not monitored 24/7. Call 403-328-4444 to report a crime or suspicious activity.)
Hours for public access:
Monday to Friday - 7:30 am to 4:00 pm
Closed weekends and statutory holidays