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Compliments and Complaints

The Lethbridge Police Service (LPS) is committed to providing our community with the highest quality police service possible, and we hold ourselves accountable in everything we do. Public feedback is essential to ensuring that we continue to meet or exceed the expectations of our residents.

Compliments and Encouragements

Have you had a positive experience with one of our officers or other staff? Our employees appreciate the encouragement that comes from sharing great stories like that.

Compliments from the public may be shared on a monthly basis within the service and with members of the Lethbridge Police Commission.

Submit a compliment or other note of encouragement to the LPS by:

  • Email: General Inquiries
  • Phone: 403-327-2210
  • Mail to:
    Chief of Police
    Lethbridge Police Service
    135 1 Avenue South
    Lethbridge, AB   T1J 0A1

Concerns and Complaints

All complaints are treated seriously and members of the public who have a complaint against the police service are encouraged to report it.

If you have a concern about the conduct of a police officer or the services provided by the LPS, attend the police station in-person or call the Staff Sergeant on duty at 403-327-2210 during business hours to discuss the matter. The officer will listen to your concern and see if it can be addressed informally, perhaps by providing you with additional information. 

Making a Formal Complaint

If you are not satisfied with efforts to resolve your concern, you can make a formal complaint about the actions of a police officer or the services provided by LPS. Please note that a complaint must be made within one year of the conduct complained of and must be in writing.

If you wish, another person can make a complaint on your behalf. A third party may also be used to advocate for a minor or someone who is incapacitated. 

Under the Police Act, formal complaints against the LPS or an officer must be made in writing and contain the following information:

  • Full name of the complainant, who may be;
    • the person who was the subject of the complained of behavior; or
    • a representative of the subject person; or
    • a person who witnessed the complained of behavior; or
    • a person who had a relationship with the subject person and was affected by the complained of incident; or
    • any person, if the complaint is about a policy or services provided by the Police Service

  • Contact information, including (if available):
    • address
    • telephone number
    • cell phone number
    • email

  • If the complaint is about police officer conduct, include:
    • the date of the alleged conduct
    • identification of the officer, if known
    • a description of the incident that gave rise to the complaint

  • If the complaint is about policy or service, then include enough information to identify the policy or service being brought forward

You may be asked to provide additional information to the LPS or any person appointed to look into your complaint.

If your complaint is about the conduct of an officer or a service at LPS, your written complaint should be marked “CONFIDENTIAL” and sent to the attention of the Chief of Police either by:

  • Email at; or
  • In-person or mail to:
    Chief of Police
    Lethbridge Police Service
    135 1 Avenue South
    Lethbridge, AB   T1J 0A1

If your complaint is about the conduct of the Chief of Police, your written complaint should be marked “CONFIDENTIAL” and sent to the Chair of Lethbridge Police Commission either by:

  • Email at; or
  • Mail to:
    Commission Chair
    Lethbridge Police Commission
    c/o City Clerk’s Office
    City of Lethbridge
    910 4 Avenue South
    Lethbridge, AB   T1J 0P6

Addressing a Formal Complaint

Once a formal complaint has been filed, it may be handled in one of two ways: 

In appropriate circumstances, informal resolution may be offered.

This may involve an alternative dispute resolution process (if all parties agree). The LPS recognizes the mediation process as an alternative means of resolution to complaints against police. Mediation is available at all times during, and prior to, an investigation. Or, the officer's supervisor may address the matter directly with the officer.

If an informal resolution is successful, there may be no formal investigation.

If informal resolution is not an option, the Chief of Police will direct a formal investigation by the Professional Standards Unit.

The Professional Standards Unit is responsible for ensuring the integrity and professionalism of the LPS. To maintain the confidence of the citizens of Lethbridge, the Professional Standards Unit investigates Code of Conduct allegations and concerns dealing with the service delivery and the policies of the Police Service.

When the Chief of Police directs that a formal investigation is conducted, the Sergeant in charge of Professional Standards will interview or get statements from all parties involved, gather evidence in the complaint and prepare a report for the Chief of Police.

If it is found that a criminal act was committed, the report and investigation are given to Alberta Justice (Crown Prosecutor) to determine whether or not formal charges will be pursued. When a complaint does not involve a criminal act, the report and investigation are forwarded to the Chief of Police.

The Chief reviews the findings of the investigation and determines a course of action in one of the following three ways:

1. Dismiss the matter

2. Conduct a disciplinary hearing

3. Classify the matter a minor contravention and issue discipline or take other appropriate action.

The Chief of Police will notify the complainant in writing, outlining his decision and what action was taken.


In some cases, the complainant may be able to appeal the disposition of the complaint, within 30 days of being notified of the Chief’s decision. The Chief's written decision will notify the complainant of any right to appeal. Appeals may be directed to:

Law Enforcement Review Board
1502 City Centre Place
10025 10A Avenue
Edmonton, AB, T5J 2Z2
Telephone: 780-422-9376
Fax: 780-422-4782

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